What personal data do we collect, and why do we collect it.
We will only use your personal data to support your experience throughout this website, manage access to your account, and fulfil your order.
We may collect the following information:
- Name and job title
- Contact information, including email address
- NDIS number, Date of birth of Participant
- Delivery address
- Contact details for your support people such as Carers, Occupational Therapists, NDIS Support Coordinators etc.
- Demographic information such as postcode, preferences, and interests
- Other information relevant to customer surveys and/or offers
We require this information to understand your needs and provide you with a better service, and for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address you have provided.
- We may also use your information to contact you for market research purposes from time to time. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites. Such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question
What rights do you have over your data?
For users that register on our website, we store the personal information they provide in their user profiles. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
If you have an account on this site, you can request that we erase any personal data we hold about you.
However, this does not include any data we are obliged to keep for administrative, legal, or security purposes.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen. You can always opt out of receiving promotional emails.